Accounts from people who went through the same questions you have
These are notes from actual engagements — some clients chose to proceed, some were told to wait. Both outcomes are represented here.
Back to HomeFrom clients across Kelantan and Malaysia
Dates reflect when the engagement completed. Names and business types shared with client permission.
"I expected them to come in and tell me what tools I needed. They spent most of the first visit asking questions about how I track orders — which is not very well, honestly. The note they gave me said the assistant would probably help but that I needed to sort out my order spreadsheet first. That was useful information I would not have gotten from someone trying to sell me something."
Starter Assessment — July 2025
"Before this, my staff were answering 'where is my parcel' maybe fifty times a day across WhatsApp and Instagram. Now the assistant handles maybe thirty of those, the rest go to staff because they involve something the assistant cannot see. My team is less tired at the end of the day. It took about three weeks to set up properly — Farhana was patient with the spreadsheet issues we had."
Order Status Assistant — June 2025
"They told us to wait. The assessment found that our order process was different enough during Hari Raya season that anything we set up in a quiet month would behave differently in a busy one. We got the two-page note, the reasoning was clear, and we are planning to come back in November after the season. I appreciated that they did not push us to proceed anyway."
Starter Assessment — June 2025
"I bought the coaching hours because I kept encountering things I did not understand — a chatbot tool that changed its terms, a customer complaint about a reply that felt rude. Razif was able to go through each of these with me in the session. I did not need a fixed curriculum, I needed someone to help me make sense of what I was already dealing with. That is exactly what the coaching hours are for."
Coaching Hours — May–July 2025
"The setup took about four weeks for us, a bit longer than expected, mainly because our order data was scattered across two spreadsheets and a WhatsApp archive. Ahmad Zaidi flagged this in the pre-setup check, so we knew before we paid the first half. By the time it went live, it was working on a clean version of our data, not the messy one."
Order Status Assistant — May 2025
"I was worried they would make me feel behind for not using more technology. They did not. The session was in Malay and felt like a normal business conversation. The note was in Malay too, which I requested. The conclusion was that we were too small right now for the assistant to be worth the setup time, but that the assessment itself helped me organise my week more clearly. Worth RM 120."
Starter Assessment — July 2025
Detailed accounts from three engagements
Online fashion retailer — Order Status Assistant
A Kelantan-based retailer selling batik and modest fashion online was receiving sixty to eighty order status queries per day across three platforms. Staff answered most between 8 AM and midnight, often repeating identical messages.
Starter Assessment first (RM 120), which confirmed the volume and consistency of the query type. Then Order Status Assistant setup (RM 405), connecting to a single consolidated spreadsheet the client prepared. Reply wording agreed across five status types. Two-week supervised period: 284 query instances reviewed.
At go-live, the assistant handled approximately 60% of queries independently. The remaining 40% — involving delivery disputes, payment issues, and unusual statuses — were flagged to staff. Staff WhatsApp response time on non-assisted queries improved as the volume they handled was smaller.
Catering business — Assessment recommending delay
A Bachok catering business with strong seasonal variation — very busy during wedding and Raya seasons, slower at other times — was considering an order status assistant for their event booking queries.
The assessment identified that their query patterns changed significantly by season: different question types, different urgency levels, different staff availability. Setting up an assistant during a quiet month would not prepare it for Raya-season query volume and complexity. A system set up without this context would handle quiet periods adequately but struggle when it mattered most.
Wait until a period that reflects peak query patterns before doing setup. We suggested they return in November to set up across the December–January season, so the supervised period included real peak data. Assessment note delivered in Bahasa Malaysia.
Coaching hours — navigating a tool pricing change
A home décor reseller had been using a customer messaging tool with an AI component. In April 2025, the tool changed its pricing structure, moving from a flat monthly fee to a per-message rate. The owner was unsure how this affected her costs and whether to continue.
One coaching session (approximately 70 minutes) worked through the actual per-message cost against her typical monthly volume, identified two alternative tools with flat-rate pricing, and discussed what migrating would involve. The session also covered a separate question about a customer complaint regarding a cold-sounding auto-reply.
Client decided to stay on the current tool for six months and review. The reply wording was adjusted based on the session discussion. Three further sessions have been used from the block — on other, unrelated questions that came up week by week.
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