Terms & Conditions

1. Definitions

• "Service" means any of the three service offerings provided by Tempua Studio: Starter Assessment, Order Status Assistant, or Coaching Hours.
• "Client" means any person or business entity that engages with Tempua Studio for a Service or submits a contact form.
• "We / Us / Our" refers to Tempua Studio.
• "Agreement" means the agreement formed between Tempua Studio and the Client when a booking is confirmed and payment is received.
• "Session" means a scheduled meeting (on-site or by video) conducted as part of a Service.
• "Written Note" means the two-page summary document produced as part of the Starter Assessment or the post-setup note produced as part of the Order Status Assistant service.

2. Acceptance of Terms

By submitting a contact form on this website or confirming a booking with Tempua Studio, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a service agreement
• You are acting on behalf of yourself or a business entity that you are authorised to represent
• You agree to these Terms and Conditions in full

3. Service Description

Tempua Studio provides three services:

• Starter Assessment (RM 120): Two sessions with a written two-page note. Scope is limited to assessing whether AI tools are suitable for the Client's current business situation. The output is advisory only.
• Order Status Assistant (RM 405): Setup of an AI assistant connected to the Client's order system or records, covering pre-setup check, connection, reply wording agreement, two-week supervised period, and a post-setup written note.
• Coaching Hours (RM 645): A block of eight hours available over six months, conducted by video or on-site, on topics related to AI tools and their use in small business. Unused hours carry over once only. Hours not used within the six-month period (or the carry-over period, if applicable) expire without refund.

Services are available in English and Bahasa Malaysia. Language preference should be stated at the time of booking.

4. Payment Terms

Starter Assessment and Coaching Hours: Full payment is required before the first session. Payment is by bank transfer. Details are provided with the booking confirmation.

Order Status Assistant: Payment is split into two equal parts. The first half (RM 202.50) is due before setup begins. The second half (RM 202.50) is due at the end of the two-week supervised period, regardless of whether the Client chooses to proceed to independent operation.

All prices are in Malaysian Ringgit (RM) and include applicable taxes unless stated otherwise. We do not accept credit cards at this time. We reserve the right to adjust prices for future bookings with reasonable notice.

5. Cancellation and Rescheduling

• Client cancellation before first session (Starter Assessment): Full refund if cancelled at least 48 hours before the scheduled first session. No refund for cancellations within 48 hours.
• Client cancellation after first session (Starter Assessment): No refund.
• Order Status Assistant — before setup begins: Full refund of first payment if cancelled before setup work commences. No refund once setup work has begun.
• Coaching Hours: No refund once the block is purchased. Sessions can be rescheduled with 24 hours' notice.
• Our cancellation: If we cancel a session, we will reschedule at a time convenient to the Client or, where rescheduling is not possible, provide a proportional refund.

6. Client Responsibilities

For services to proceed effectively, the Client agrees to:

• Attend scheduled sessions or give at least 24 hours' notice to reschedule
• Provide accurate information about their business and systems
• For the Order Status Assistant: provide read-only access to order records as needed for setup, ensure records are in a connectable format, and participate in the reply wording agreement session
• Not use Tempua Studio's services for purposes that are unlawful under Malaysian law

7. Intellectual Property

Written notes, session summaries, and other documents produced by Tempua Studio as part of a Service are provided to the Client for their own business use. The Client may share these documents internally or with advisors. Redistribution for commercial purposes — including resale or use in another consultancy's materials — is not permitted without written consent from Tempua Studio.

This website and its content remain the intellectual property of Tempua Studio. You may not reproduce website content without our permission.

8. Disclaimers

Our services are advisory and operational in nature. We do not:

• Guarantee specific business outcomes, revenue increases, or time savings from implementing AI tools
• Guarantee that any AI tool or assistant will remain available, maintain its current pricing, or continue to operate as described after our engagement concludes
• Provide legal, financial, accounting, or HR advice
• Guarantee that the Order Status Assistant will correctly handle all query types — the supervised period is specifically designed to identify limitations before independent operation

All services are provided in good faith based on information available at the time of engagement. We will tell you if we reach the limit of our knowledge on a particular question.

9. Limitation of Liability

To the extent permitted by Malaysian law, Tempua Studio's liability to the Client for any claim arising from a Service is limited to the amount paid for that specific Service. We are not liable for indirect, consequential, or incidental losses, including loss of business, loss of data, or lost profits, arising from our services or from any recommendation or assessment we provide.

10. Confidentiality

We treat business information shared during sessions as confidential. We will not disclose specific details of your business to other clients or third parties, except where required by law. This obligation continues after the engagement concludes.

We may refer to the general nature of engagements (e.g., "a small retailer in Kota Bharu") without identifying the Client in anonymised case studies or descriptions of our work.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or related to these terms or our services will first be addressed through informal discussion. If informal resolution is not possible within 30 days, the parties agree to submit to the jurisdiction of the Malaysian courts.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version is always available on this page, with the "Last updated" date shown at the top. For Clients with an active engagement at the time of a change, we will notify you by email. Continued use of our services after notification constitutes acceptance of the updated terms.

13. Contact

Tempua Studio
52 Jalan Sultan Yahya Petra, 15200 Kota Bharu, Kelantan, Malaysia
Email: [email protected]
Phone: +60 9 748 3162